Young couple with children meeting with Insurance Agent.

We understand that claim time can be stressful, with so many other things to focus on. Fortunately, one of the advantages of dealing with a broker is that we work on behalf of the client, not the insurance companies, so we’re here to help you and your family navigate these difficult waters.

General Insurance Claims
  • Call us as soon as possible
  • Take photos of any loss or damage
  • Advise the police if there has been a crime (obtain a copy of the police report)
  • Make the appropriate arrangements to avoid any further damage
  • Liability Claims – If the event is relating to a third party advising of injury or property damage as a result of dealing with your business, ensure you take full details. You should not admit or discuss liability until you have spoken with your adviser.
  • Your adviser will contact your insurer and organize any documents that need to be completed.
  • Complete the claim form provided by our adviser (and incident report if applicable) and return back as soon as possible.
  • Remain patient, we will keep you updated throughout the claim process and are here to help answer any queries you may have.
Life Insurance Claims
  • Call us as soon as possible
  • Obtain as many related medical reports as possible
  • Your adviser will contact your insurer and send out any documentation that needs to be completed.
  • Return completed documents as soon as possible
  • Take care of yourself, we will do our best to negotiate the best results possible.

For claims during business hours, please call our friendly staff between 10am-6pm.
In case of an urgent after-hours claim, please contact your adviser who helped set up your policy.